Refund policy

Refund Policy

We hope you love everything you buy from Hannashop, but if for a few reason you are not entirely satisfied with your recent orders (the product quality is not good, the product is defective, the shoe size is defective, ...) we will gladly accept returns of items that are in new condition, with original tags attached.

Return items must not be washed,worn and just return your item(s) to us within 7 days from the date you signed for the parcels. You can expect your refund in 3-5 days from the date we receive your returned item(s ).

Some Unreturned orders:

1)   Package is broken during shipping, but items are good (We will compensate you relevant losses). 

2) Items are broken after using (Can be repaired, charges will be covered by you).   

3) Items have been washed, worn or altered.   

4) You received the items more than 7 days.   

washed,worn or altered

Return Steps:

1) Contact with customer service to apply for returning (Must contact before returning).

2) Pack your return in the original shipping package, if possible.

3) Include all original packaging and accessories.

4) Must contact customers service for our address, and return with this address.